Millers Heating & Air

Last updated: April 2026

Millers Heating and Air Conditioning (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit a service request, or communicate with us.

By using our website or submitting information through our forms, you agree to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide Directly

When you submit a service request or contact form, we may collect:

  • Name
  • Phone number
  • Email address
  • Service address
  • Details about your HVAC system or service needs
  • Any additional information you choose to provide

1.2 Automatically Collected Information

Our website may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on the site

This helps us improve website performance and security.

1.3 Information Collected Through Jobber

When you submit a form that connects to Jobber, the following may be stored in Jobber’s system:

  • Contact information
  • Service request details
  • Appointment history
  • Communication history

Jobber processes this information according to its own privacy policy.

1.4 Google reCAPTCHA / Spam Protection

Our forms use Google reCAPTCHA to prevent spam and abuse. Google may collect:

  • IP address
  • Browser and device information
  • Interaction data

Google’s use of this data is governed by the Google Privacy Policy and Terms of Service.

2. How We Use Your Information

We use your information to:

  • Respond to service requests
  • Schedule and confirm appointments
  • Provide updates about repairs or maintenance
  • Improve customer service
  • Send SMS notifications related to your service
  • Maintain internal records
  • Protect against spam, fraud, or abuse

We do not sell or rent your information.

3. SMS Messaging & Communication Policy

If you provide your phone number through our website or service request form, you may receive SMS messages related to:

  • Appointment scheduling
  • Appointment confirmations
  • Service updates
  • Customer care communication

3.1 SMS Consent

By submitting your information through our website form, you agree to receive SMS messages from us for service‑related communication.

3.2 Message Frequency

Message frequency varies based on service needs.

3.3 Opt‑Out Instructions

You may opt out at any time:

  • Reply STOP to cancel
  • Reply HELP for help

3.4 Message & Data Rates

Message and data rates may apply depending on your mobile carrier.

4. How We Share Your Information

We may share your information with:

4.1 Jobber

Used for scheduling, customer management, and service communication.

4.2 Service Providers

We may use trusted third‑party tools for:

  • Website hosting
  • Spam protection (Google reCAPTCHA)
  • Form processing
  • Analytics

These providers only access information necessary to perform their services.

4.3 Legal Requirements

We may disclose information if required to comply with:

  • Laws
  • Regulations
  • Court orders
  • Fraud prevention

We do not sell personal information to third parties.

5. Cookies & Tracking Technologies

Our website may use cookies or similar technologies to:

  • Improve website performance
  • Analyze traffic
  • Enhance user experience

You can disable cookies in your browser settings, but some features may not function properly.

6. Data Security

We take reasonable measures to protect your information, including:

  • Secure form submissions
  • Encrypted connections (HTTPS)
  • Restricted access to customer data
  • Secure third‑party platforms (Jobber, Google)

No system is 100% secure, but we work to safeguard your information.

7. Your Rights

Depending on your location, you may have the right to:

  • Request access to your information
  • Request corrections
  • Request deletion
  • Opt out of SMS communication
  • Limit certain types of processing

To make a request, contact us using the information below.

8. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children.

9. Links to Third‑Party Websites

Our website may contain links to external sites. We are not responsible for the content or privacy practices of those websites.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Last Updated” date.

11. Contact Us

If you have questions about this Privacy Policy or your information, contact us:

Millers Heating and Air Conditioning

Phone: +1 (864) 813‑9722

Website: https://millerscooling.com